Are you missing important calls because you're in meetings, out of town or understaffed? Instead of hiring more personnel, let Twenty4Seven Communications assist. As an extension to your business, our agents will personally answer and route calls in a prompt and professional manner. What is the primary benefit? Remaining in contact with an important asset — your customer.
The technical support help we provide may be resetting a password, trouble shooting problems accessing or viewing data. It may involve reaching an "on call" technician. We are comfortable with accessing client databases and websites when needed to help you provide world class service 24 x 7. This extends to voice mail, emails or web chat.
We support clients by placing on line orders. We may take information for Customer Service, who can follow up on a request or problem. We may log directly into a database so we have all the customer information to best assist the caller. We can provide staffing for those shifts when it may not be cost-effective to staff your own call center. We also accept overflow calls when an unpredicted spike in calls occurs.
Whether you need help during your busy season or phone overflow during business hours we've got you covered. We can be a backup to your business on an "as needed" basis or available year round.